The Solution: Focusing on connection, process, and:
The Challenge: Building a virtual organization to stop COVID-19 deaths during the pandemic with privacy-protecting smartphone applications:
The Solution: Supporting the CEO in building the team:
Sameer Halai, CEO: “I needed help to develop a productive and lean organization – my goal was to find deeply skilled coaches in multiple business areas who had an attentive ear for critical issues and provided solid recommendations. The Human First Works team posed the right questions, gave practical guidance, and are a pleasure and bright spot in my day to work with them.”
The Challenge: Traditional healthcare non-profit, 350 persons, 24/7 operations, and overwhelmed with incomplete projects:
The Solution: Supporting the review of all parts of the business. Finding quick and longer-term improvements — mapping out multiple plans, prioritizing the leadership team:
The Challenge: Traditional leadership organization was being challenged in multiple ways — unhappy leadership, staff, and clients:
The Solution: New organizational values and structure helped determine who fit and who didn’t in the future of the business:
“What happens when you’re the boss, and you don’t have all the answers? This is what we were asking ourselves about three years ago. Now we know the answer: hire a business coach! Rebecca Young got right there in the trenches with us – head to head, shoulder to shoulder, heart to heart – and led us, step by step, to the other side of a complex set of challenges and circumstances. Now we – the “bosses” – are clear, restored, energized, and love coming to work every day. We have the right people in the right jobs, doing the right tasks, all working together with shared purpose – like we wished it could be. And our coach is only a phone call away when we need her. She’s like Adjunct Faculty now.”
Owner – Investment Services Firm
“In the past 3 years, our organization had gone through two significant changes. First, we acquired a new line of business that nearly doubled our operations. The challenge was integrating that new business group into our operations and culture, as it was the consolidation of three different companies, all doing the same work but in different geographical regions. To manage this new operation, we brought in a new leadership team whose management approach was very different from its predecessors. The business we acquired was also subject to different government regulations than our core business, although many of the processes used are similar and can be consolidated. Both changes brought sizable challenges to our organization operationally and culturally.
In addition, the medical communities we serve consistently put increased pressure on our organization to be extremely efficient to minimize fee increases. Our patients’ lives literally hinge on our ability to execute flawlessly while keeping cost containment at the forefront.
In working with Rebecca Young and her team, we have:
“I am extremely pleased with the outcomes we’ve achieved with Rebecca’s coaching and guidance over the past 18 months. She has been a huge asset to our company and me personally.”
CEO – Healthcare Company
We strongly believe in working in partnership with our clients. As your project / program progresses, we are there to answer questions and assist with stumbling blocks as they arise. We will be beside you dodging pitfalls and jumping hurdles, even bandaging your knees if you fall.